Shipping & Delivery Policy
Dispatch vs. delivery
Dispatch is when the item(s) are collected by our delivery partner. From dispatch, depending on where you are located, the transit times may vary. Below you will find more information on the delivery process and how long after dispatch you should expect delivery.
Delivery options
We work together with a few selected logistics partners. Depending on the size and weight of the furniture item you're buying and your location, you may have different delivery options to choose from. In order to view all delivery options available for your location and the delivery fees, please place the desired items in your cart and enter your state and postcode. We've outlined the delivery options below, as well as the approximate transit times for each state.
Due to global and local supply chain issues caused by the impact of the Covid pandemic your delivery schedule may be impacted. As a result, the quoted delivery times on our product & cart pages may see delays of 2-5 business days for metro areas and up to 1 week for regional areas. We apologise for any inconvenience this may cause and sincerely thank you for your continued patience and understanding.
Delivery Tracking
Thanks to our interactive live tracking system, checking the status of your order is easy! Just log in to your account, select 'My Orders', then the item you wish to review and we'll take you to a tracking page that will provide you with an update.
You'll also receive a confirmation email with tracking information as soon as you place an order.
Delivery Process
Based on your delivery address and the size and weight of your order, we will choose the best courier team for your delivery when your order is ready for dispatch.
If your order is coming with one of our preferred third party couriers, we will send you an email once we have dispatched it. This email will tell you the name of the courier and the tracking number, so you can stay updated all the way.
In case you have any special delivery requests, please contact our customer experience team before the dispatch of your order to discuss options like Authority to Leave, delivery delay and storage, etc.
Missed Deliveries
For some small and medium sized items, the couriers will attempt the delivery shortly after it arrives at their depot. If you're not at home when they attempt delivery, they may leave a missed delivery card and you can can call them to arrange a free re-delivery.
If a delivery date has been arranged with you in advance but you are not able to accept the delivery when the delivery team arrive, we might need to charge you a re-delivery fee. Our Customer Experience Team will reach out to you before the delivery is reattempted. Please note that Upinteriors does not take responsibility for any incorrect or incomplete order details including but limited to delivery address, contact details or email given upon purchase and the subsequent failure of delivery as a result.
Delivery according to location
Metro Melbourne
Approximate Transit Times: 2-6 business days
Description:
If your delivery address is located in a Metro Melbourne, you might be eligible for this delivery service. With this option, our delivery team will bring your item(s) inside your home and place it in the entryway.
Small items are delivered by one of our courier partners such as Fastway or Toll. We will send you an approximate date for your delivery after it leaves our Dispatch Centre.
Rest Vic & Au
Approximate Transit Times: 2-8 business days
Description:
The couriers will bring the items to your front door and you won’t need to assist the driver with this. If you live in an apartment building, the delivery will be to the front door of your building. For large items, the couriers will contact you to arrange a suitable delivery date.
Pick up option
Your items can be collected from our warehouse at 3/209 Discovery Rd, Dandenong South, VIC 3175 AU. Once your order is ready for collection, you will be emailed to book in a timeslot. Our warehouse requires 24 hours notice to prepare goods for pickup, so please ensure you make a booking. Our warehouse is open 8am-4pm Monday to Friday, and closed on weekends & public holidays.
We will hold the Product for up to 30 days from the date that we send you notification that the Product is ready for pick up (“Pick Up Date”).
(b) you must arrange a booking time to collect your Order within 24 hours of receiving your collection email. Bookings are made by calling 0479135247 or emailing info@upinteriors.com.au
(c) Melbourne Warehouse Pick Up Products that have not been collected within six months of the Pick Up Date will be put back into stock to be resold. If, after reasonable attempts have been made to contact you on the details provided by you on your Order or listed in your Account, we are not able to contact you, the Order fee will not be refunded. We will provide a credit note for the amount of the Order fee if you contact us and request one within one year of the Pick Up Date.
