Refund policy

  1. Refunds and replacements for Products may only be received in accordance with this clause.
  2. You are only entitled to a replacement if a Product is:
    1. damaged, incorrect, or faulty on delivery
    2. in breach of a Consumer Guarantee; or
    3. in breach of a Warranty, and repair is not possible.
  3. You are only entitled to a refund if:
    1. the problem with the Product is major and in breach of a Consumer Guarantee; or
    2. the Product is returned in accordance with the 30 days allowed properly.
  4. Where:
    1. a return is requested in writing within 30 days of receipt of delivery (if there is no receipt of delivery, the delivery date will be deemed to be three Business Days after the date that the Product was dispatched);
    2. the Product is not a Special Order Item or a Clearance Item;
    3. the Product is not returned because of any fault or damage or due to your failure to properly measure items before purchasing the Product; and we will refund the Product fee, less the Delivery Costs (including associated retrieval costs) (“7 Day Money Back Guarantee”)
  5. For the avoidance of doubt, Clearance Items, Special Order Items, and damaged or faulty Products may not be returned under the 7-Day Money-Back Guarantee.
  6. To be entitled to a refund or replacement, Products must be returned with proof of purchase, be in their original packaging, contain all parts, accessories, and manuals, and be in a re-saleable condition. If you are returning Products due to a fault or defect under a Consumer Guarantee or Warranty, you may return the Products without their original packaging.
  7. It is the Customer’s responsibility to ensure that returned Products are returned safely and within 30 days from the date of receipt of delivery, or in the case of a breach of a Consumer Guarantee or Warranty, that we are notified of this and are given an opportunity to respond to you with a procedure for returning the Products. We accept no responsibility for Products lost in transit.
  8. You are liable for the Delivery Costs of both delivery and retrieval of any returned Product including for a Product that was purchased with Free Shipping.
  9. Where you are returning Products to us because of our failure to comply with a Consumer Guarantee or Warranty, we will cover the Delivery Costs of retrieving the returned Products.
  10. Customers who are permitted to receive a refund will have the refund processed using the same Payment Processing Service and to the same bank card as used in making the Order.
  11. The Delivery Cost including retrieving the returned Product will be deducted from the refund amount.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@upinteriors.com.au If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage, or incorrect items immediately. These must be reported within 30 days of the delivery. Faulty claims outside the 30-day reporting period will be assessed under warranty. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We can only process refunds via the original payment method. In some cases, you may have the option of selecting a store credit.

For return cases, we will process your refund within 10 business days of receiving the items. For all other refunds, it will be processed within 7 business days.